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Terms / Policies

ORDERING
Online: www.EPIperformance.com
Phone: 218-829-6036 / M-F 8am-5pm CST/USA
Fax: 218-829-1685 
Our fax line is open 24 hours a day. Please include your complete shipping address and daytime telephone number.

METHOD OF PAYMENTS ACCEPTED
Visa, Mastercard and Discover. No personal checks accepted. No open accounts. All orders are processed in USD.

PROCESSING AND SHIPPING
EPI will make every effort to have product in stock when you place your order and will provide same day processing and shipping for items in stock. EPI has selected UPS and USPS as our preferred carriers to offer a better experience to our customers. Refused packages that are sent back to EPI are subject to a 20% restocking fee plus freight charges. Orders placed after 12 PM for USPS and 3PM for UPS will be shipped the next business day.

Due to national hoidays, these dates we cannot ship. Orders will be shipped the next business day:
USPS: New Year's Day, Martin Luther King. Jr Birthday, Presidents Day, Memorial Day, Independence Day(4th of July), Labor Day, Columbus Day, Veteran's Day(observed), Thanksgiving Day, Christmas Day.
UPS: New Year's Day, Memorial Day, Indepdence Day(4th of July), Labor Day, Thansgiving Day, Christmas Eve, Christmas Day, New Year's Eve.

Our International Customers can now take advantage of our discounted brokerage program with UPS for orders less than $200 USD or a faster delivery time with brokerage included by using an Expedited service.

U.S Ground Map for UPS Shipping:

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Service map colors may vary due to differences in hardware and software. This map is a general representation of UPS Ground transit times.

INTERNATIONAL ORDERS
International packages may incur duties or brokerage fees based on the tax law for your country. This is not an EPI fee. Placing an order confirms your understanding and willingness to comply with your country’s import tax rules.

SATISFACTION GUARANTEED
Customer Satisfaction is our #1 company goal. If you are not happy with our products, or you need to return a product, please let us know and we will make every reasonable effort to resolve the issue. See return policy below. Contact Customer Service at 218-829-6036.

DAMAGED SHIPMENTS
Please inspect your package immediately upon receipt. IN the rare event that your package is damaged in transit, indicate damage when you sign for the shipment. It is very important that you retain all packaging. Please contact EPI Customer Service immediately to report any damaged shipments.

BACK ORDERS
If an item is out of stock at the time you place your order we will contact you via phone or email to keep it on backorder and ship it to you as soon as it becomes available. All backordered items incur freight when they are shipped. If you do not wish us to backorder items for you, please let us know at the time you place your order.

CATALOG/WEBSITE CONTENTS
Prices shown are current as of the time of print and are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors. To request a free catalog, click here.

DEALERS
Online pricing for dealers is now available. Applications are available by contacting EPI or visiting our Dealer Support page. We reserve the right to refuse dealer set up to any account not meeting dealer requirements.

MERCHANDISE RETURNS
All returns must receive authorization within 30 days of invoice date. Any items returned past 30 days are subject to a 10% restocking fee. All returns are subject to inspection. Returned merchandise must be unused and in resaleable condition. Returned items needing to be repackaged are subject to a 10% repackaging fee. Unauthorized returns are subject to a 20% restocking fee. ALL RETURNS MUST BE PRE-APPROVED WITH AN RA NUMBER DISPLAYED ON THE BOX. PRODUCT MUST BE RECEIVED WITHIN 15 DAYS OF DATE RETURN AUTHORIZATION ISSUED.

PARTS INSTALLATION & FITMENT POLICY
ATV's / UTV's can be dangerous. EPI has no control over the use of any part. EPI expects the customer to exercise good judgement as to the proper selection, installation, use and maintenance of any part. EPI assumes no responsibility for damage or injury of any kind because of misuse, improper installation and improper application of any parts in any way by any person.

WARRANTY POLICY
EPI warrants its products to be free of defects in material and manufacturing for 1 year from the original date of purchase. This does not apply to electrical components, non-EPI branded parts, normal wear or conditions resulting from misuse, abuse, negligence, accident, improper application, improper installation or alteration. This warranty covers the repair or replacement of the EPI product in question only, and does not cover labor charges to remove or install the EPI part or any other part or component that may incur damage as a result of a defective EPI part.

BELTS: If, within 1 year of original PURCHASE date, the EPI belt fails due to a defect in material or manufacturing, a replacement belt will be provided by EPI upon inspection. A $20 handling fee and certain conditions apply, please see your EPI belt sleeve warranty form or contact our Returns Department at 218-829-6036 for details, and request a warranty claim card.

WHEEL SHAFTS & CV Joints: EPI Wheel shafts and CV Joints that are determined to have a defect in material or manufacturing will be replaced at no charge within 60 days of original purchase date. After 60 days and up to 1 year of the original purchase date a $50 fee will be charged for replacement. EPI Wheel shafts and CV Joints are designed for use on STOCK machines. If your machine is lifted in any way this may result in failure of the component that is not covered by warranty. A lifted machine results in a more severe CV joint angle and our replacement components are not designed to tolerate this increase in angle and may fail. Upon inspection, if any of the related signs of over-extended angles are present, the warranty will be void. Customer is responsible for shipping the failed component to EPI for warranty inspection.

Electrical components are not covered under any warranty and cannot be returned once installed or connected to power. Electrical components include but are not limited to: switches, ignition coils, CDI boxes and regulators.

Normal wear items: If, within 1 year of original PURCHASE date, the EPI part fails due to a defect in material or manufacturing, a replacement part will be provided by EPI upon inspection. Normal wear items include but are not limited to: Ball joints, belts, brake pads and shoes, brake rotors, bearings, carbide runners, clutch rebuild kits, CV boots, seals, springs, suspension rebuild kits & components, slides, tie rod ends and u- joints.

WARRANTY IS VOID on any vehicle that has been altered in any way to include performance enhancements to the engine other than the OE DESIGN.

EPI reserves the right to make the determination if the part has been subject to normal wear, misuse, abuse, negligence, accident, improper application, improper installation or alteration, and all such determination shall be final.

All warranty claims will be handled directly by EPI. To obtain service under this warranty please contact EPI for return authorization. Cost of removal, reinstallation, product pick up and delivery are the sole responsibility of the original owner. Retail customers must provide proof of purchase with in 1 year for warranty to be honored. ALL RETURNS FOR WARRANTY MUST BE PRE-APPROVED WITH AN RA NUMBER DISPLAYED ON THE BOX. PRODUCT MUST BE RECEIVED WITHIN 15 DAYS OF DATE RETURN AUTHORIZATION IS ISSUED.

EPI has no control over the use of any part. EPI expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any part. EPI assumes no responsibility for damage or injury of any kind because of normal wear, misuse, abuse, negligence, accident, improper application, improper installation or alteration of any parts in any way by any person. EPI reserves the right to make changes to the warranty policy at any time without notice.

Privacy Policy:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

Third party vendors, including Google, may show our ads on sites on the internet. Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to our website. Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page.

Security Policy:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. 256-bit encryption encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

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