Warranty / Policies

Ordering and Returns

Online: www.EPIperformance.com
Phone: 218-829-6036
Hours: Monday–Friday, 8am–5pm CST (USA)

Method of Payments Accepted

Visa, Mastercard, Discover and American Express accepted.
No personal checks or money orders.
No open accounts.
All orders are processed in USD.

Processing and Shipping

EPI will make every effort to have product in stock when you place your order and will provide same-day processing and shipping for items in stock.

EPI has selected FedEx as our preferred carrier to offer a better experience to our customers. Refused packages that are sent back to EPI are subject to a 20% restocking fee plus freight charges.

Orders placed after 12pm CST will be shipped the next business day.

Due to national holidays, we cannot ship on the following dates. Orders will be shipped the next business day:

• New Year's Day
• Memorial Day
• Independence Day (4th of July)
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day
• New Year's Eve

International Orders

International packages may incur duties or brokerage fees based on your country’s tax laws. This is not an EPI fee. Placing an order confirms your understanding and willingness to comply with your country’s import tax rules.

Satisfaction Guaranteed

Customer satisfaction is our #1 company goal.

If you are not happy with our products or you need to return a product, please let us know and we will make every reasonable effort to resolve the issue.

See the return policy below or contact Customer Service at 218-829-6036.

Damaged Shipments

Please inspect your package immediately upon receipt.

In the rare event that your package is damaged in transit, indicate damage when you sign for the shipment. It is very important that you retain all packaging.

Please contact EPI Customer Service immediately to report any damaged shipments.

Back Orders

If an item is out of stock at the time you place your order, we will contact you via phone or email to keep it on backorder and ship it to you as soon as it becomes available.

All backordered items incur freight when they are shipped.

If you do not wish us to backorder items for you, please let us know at the time you place your order.

Catalog / Website Contents

Prices shown are current as of the time of print and are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors.

EPI Performance makes every attempt to keep prices updated and accurate, but occasionally an industry event or pricing error will occur and prices may be subject to change. In the event such a shift or error occurs, we reserve the right to correct our pricing.

Dealers

Online pricing for dealers is now available. Applications are available by contacting EPI or visiting our Dealer Support page.

We reserve the right to refuse dealer setup to any account not meeting dealer requirements.

Merchandise Returns

• All returns must receive authorization within 30 days of invoice date.
• Items returned past 30 days are subject to a 10% restocking fee.
• Returned merchandise must be unused and in resalable condition.
• Returned items needing to be repackaged are subject to a 10% repackaging fee.
• Unauthorized returns are subject to a 20% restocking fee.
• All returns must be pre-approved with an RA number displayed on the box.
• Product must be received within 15 days of the date the return authorization is issued.

All returns are subject to inspection.

Parts Installation & Fitment Policy

ATVs / UTVs can be dangerous. EPI has no control over the use of any part.

EPI expects the customer to exercise good judgment as to the proper selection, installation, use and maintenance of any part.

EPI assumes no responsibility for damage or injury of any kind because of misuse, improper installation or improper application of any parts in any way by any person.

Warranty Policy

EPI warrants its products to be free of defects in material and manufacturing for 1 year from the original date of purchase.

This does not apply to:

• Electrical components
• Non-EPI branded parts
• OEM primary and secondary clutches
• Normal wear
• Conditions resulting from misuse, abuse, negligence, accident, improper application, improper installation or alteration

This warranty covers repair or replacement of the EPI product in question only and does not cover labor charges to remove or install the EPI part or any other part that may incur damage as a result of a defective EPI part.

The customer is responsible for all labor and shipping charges related to the return and replacement process.

Belts

If, within 1 year of the original purchase date, an EPI belt fails due to a defect in material or manufacturing, a replacement belt will be provided by EPI upon inspection.

A $20 handling fee and certain conditions apply. See your EPI belt sleeve warranty form or contact our Returns Department at 218-829-6036 for details and a warranty claim card.

Value Line Clutches

Due to the primary clutch being a normal wear item and the extreme conditions it operates in, EPI offers a limited 30-day warranty on manufacturing defects only.

If you experience any failure of this clutch within 30 days that is not due to normal wear and use, EPI will inspect and replace the clutch if it is determined to be a manufacturing defect.

Customer is responsible for shipping costs to return the clutch for inspection.

This warranty does not cover any damage caused by a clutch failure or labor costs.

Wheel Shafts & CV Joints

• EPI Wheel Shafts and CV Joints determined to have a defect in material or manufacturing will be replaced at no charge within 60 days of the original purchase date.
• After 60 days and up to 1 year, a $25 fee will be charged for replacement.
• These components are designed for use on stock machines only.
• Lifted machines may cause component failure not covered under warranty due to increased CV joint angles.
• Upon inspection, if any over-extended angle damage is present, the warranty will be void.

This one-year warranty does not apply to damages caused by removal of parts, modifications, accidents, improper use or installation, neglect or improper maintenance. It also does not cover racing, competitive activities or rental/commercial use.

Customer is responsible for shipping the failed component to EPI for warranty inspection.

Normal Wear Items

Normal wear items are not covered under warranty, unless, within 1 year of the original purchase date, the EPI part fails due to a defect in material or manufacturing. In such cases, a replacement part will be provided by EPI upon inspection.

Normal wear items include but are not limited to ball joints, belts, brake pads and shoes, brake rotors, bearings, carbide runners, clutch rebuild kits, CV boots, seals, springs, suspension rebuild kits and components, slides, tie rod ends and u-joints.

Warranty Terms and Conditions

• Warranty is void on any vehicle that has been altered in any way, including performance enhancements to the engine other than OE design.
• EPI reserves the right to determine whether a part has been subject to normal wear, misuse, abuse, negligence, accident, improper application, improper installation or alteration. All such determinations by EPI are final.

All warranty claims will be handled directly by EPI. To obtain service under this warranty, please contact EPI for return authorization.

Retail customers must provide proof of purchase within 1 year for warranty to be honored. All warranty returns must be pre-approved with an RA number displayed on the box and product must be received within 15 days of the date return authorization is issued.

Cost of removal, reinstallation, product pickup and delivery are the sole responsibility of the original owner.

EPI has no control over the use of any part. Customers are expected to exercise good judgment regarding selection, installation, use and maintenance.

EPI assumes no responsibility for damage or injury of any kind resulting from normal wear, misuse, abuse, negligence, accident, improper application or alteration of any parts in any way.

EPI reserves the right to make changes to this warranty policy at any time without notice.

EPI Performance Privacy Policy

Effective Date: 11/11/2025

EPI Performance values your privacy. This policy explains how we collect, use and protect your personal information when you interact with our website or contact us.

What Information Do We Collect?

We collect information from you when you respond to a survey, fill out a form or interact with our site. We also collect data about how you use our website through Google Analytics.

When you send a message through our contact form or place an order, you may be asked to provide some or all of the following:

• Name
• Email address
• Mailing address
• Company name
• Phone number

We also collect non-personally identifiable information such as browser type, referring pages and visit duration through analytics tools and cookies.

How Do We Use the Information You Submit?

At EPI Performance, our goal is to fulfill your orders accurately and provide an excellent shopping experience. We use the information you provide to:

• Process and track your order
• Improve our website and customer service
• Provide the products and services you request
• Contact you about the status of an order
• Respond to customer inquiries
• Send you catalogs or promotional offers that may interest you
• Identify your product preferences
• Customize our communications with you
• Provide information about product updates or recalls
• Improve our product selection and inventory

We may share limited, anonymized data with third-party advertising partners to deliver tailored advertising and measure performance. These partners make the data anonymous before use. You can learn more or opt out via the Network Advertising Initiative.

Do We Honor “Do Not Track” Requests?

No. Our website does not currently respond to “Do Not Track” browser signals. If you do not want us to collect contact information, please do not complete our forms. To opt out of Google Analytics tracking, visit Google’s opt-out page.

Do We Use Cookies?

Yes. Cookies are small files transferred to your computer through your browser (if you allow). They help us recognize your browser and remember certain information to improve site functionality.

We use cookies to:

• Understand and save your preferences for future visits
• Compile aggregate data about site traffic and interactions
• Improve our website’s tools and performance

You can choose to turn off cookies in your browser settings, but some features may not function properly.

Do We Disclose Information to Outside Parties?

We do not sell, trade or rent your personally identifiable information. We may share it with trusted third-party partners who help us operate our website, process payments or deliver products—provided those partners agree to keep information confidential.

We may also release information when appropriate to:

• Comply with legal requirements
• Enforce our site policies
• Protect our rights or the rights, property or safety of others
• Non-personally identifiable visitor data may be shared with third parties for marketing or analytics.

Third-Party Links

Our website may include links to other sites. These third-party websites have independent privacy policies and EPI Performance is not responsible for their content or activities. However, we welcome feedback about these sites.

California Privacy Rights (California Online Privacy Protection Act)

If you reside in California, you may request information about how we share your personal data. We collect only the information you voluntarily provide through our online forms and do not automatically harvest personally identifiable data. We do not sell your information to third parties.

Children’s Privacy (COPPA Compliance)

Our website and services are intended for adults. We do not knowingly collect information from children under 13 years old. If we become aware that we have collected personal information from a child, we will delete it promptly.

Google Analytics Data

EPI Performance uses Google Analytics, including Google’s Advertising features such as Demographics, Interests and Remarketing.

Google collects non-personal data such as:

• How you arrived at our site
• Pages visited and time spent
• Browser, device and operating system
• Exit pages and referring links

This information helps us improve our website and user experience. We cannot and do not obtain personally identifiable information from Google Analytics. You can learn more about how Google uses collected data at Google’s Privacy & Terms page or opt out here.

Indemnification

By using our website, you agree to indemnify, defend and hold harmless EPI Performance, its parent company, affiliates, officers, employees and service providers from any claims or damages related to your use of the website, including those arising from third-party actions or security breaches.

Changes to Our Privacy Policy

EPI Performance reserves the right to update this policy at any time. Updates will be posted on this page with a revised effective date. Please check this page periodically for changes.

Last modified: 11/11/2025

Contacting Us

If you have questions about this Privacy Policy, please contact us via our website’s contact form or at:

EPI Performance
8273 Industrial Park Road
Baxter, MN 56425
United States of America

Implied Consent

By using our website, you acknowledge that you have read, understood and agree to the terms outlined in this Privacy Policy.